Zach H

Hi @freelylw

Thanks for posting your question!

PayPal Checkout does support payment authorization.

Take a look at this user guide

>5. Select a Payment Action from the drop-down. ‘Sale’ captures funds immediately. ‘Authorize’ only verifies the availability of funds; you must then capture the payment.

While you are still able to download WooCommerce PayPal Checkout on www.ads-software.com, this plugin is not longer available on WooCommerce.com. For future-proofing reasons, you might consider using the WooCommerce PayPal extension instead. It also supports payment authorization

>Intent – The intent to either capture a payment immediately or to authorize a payment for an order after an order is created.

Please let us know if you have any questions!

Hi @colyz93

Thanks for the reply! I don’t believe checkout latency would be the problem but there could be something else at play we’ve not yet identified.

– Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

– The Pixel Helper extension, can give us a screenshot of what they see when it’s installed. I recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in the reply. It works with Chrome, Firefox, Safari, and Edge.

– Do the 9 orders that were counted have anything in common that are different from the 7 that weren’t? Different status, product type, shipping, etc?

– Lastly, check the Error Logs (WooCommerce > Status > Logs) for any potential errors (general or specific). There is a dropdown menu, look for “fatal” with current dates.

Hi there,

I’m sorry you are having trouble connecting the Google Merchant account.

You should be able to use your existing google account to sign up or log in to Merchant Center – https://support.google.com/merchants/answer/188924?hl=en&ref_topic=3163841&visit_id=637595675609217321-2236525207&rd=1

>You’ll need a Google Account (like Gmail) to sign up for Merchant Center. If you don’t have a Google account, go to accounts.google.com and click Create account.

When you’re ready, go to Merchant Center and sign in with your Google Account to get started.

https://merchants.google.com/

Are you able to login in to the merchant center with your existing account?

Hi there!

>When a product is inside the cart/checkout page, the tax rate always showing $0.00 except colorado (My store location). Jetpack and tax are enabled.
The Standard rates in the setting did show rates in Colorado, but I never entered this information.

This is actually the expected behavior. By default, sales taxes are only required for your shop’s “Tax Nexus”.

More details on how this works here: https://docs.woocommerce.com/document/woocommerce-shipping-and-tax/woocommerce-tax/#section-4

>If your store is based in the United States, you only need to collect sales tax from customers in locations where you have a “tax nexus,” which typically means a physical presence. WooCommerce Services uses your store address (WooCommerce > Settings > General) as your “tax nexus”.

>You can also have a Tax Nexus in another state if you exceed a certain yearly dollar value or order total to another state. If you are unsure of your tax nexus status, please consult a certified local accountant.

Hi there,

I’m sorry you’ve had a frustrating experience with WooCommerce Shipping.

It’s odd that you were charged for 3 labels.

WooCommerce Shipping uses Jetpack to connect back to our servers. Maybe there is an issue with your Jetpack connection?

You should be able to request a refund from the order. Take a look at this doc for more info – https://docs.woocommerce.com/document/woocommerce-shipping-and-tax/woocommerce-shipping/#section-7

We’d be happy to help process label refunds for you. Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hi there,

Thanks for reaching out with your question about WordPress v5.7 compatibility with WooCommerce Shipping and Tax.

Yes, WooCommerce Shipping and Tax is compatible with the latest version of WordPress. I’ve tested WooCommerce Shipping and Tax v1.25.10 with WordPress v5.7 and it’s working great!

Let us know if you need any further assistance!

Hi Claudia,

Thanks for providing these additional details!

Which browser are you using? If you haven’t tried with a different browser, try that and let us know the results.

Hi there,

Thanks for including your system status report! The first thing I notice is that you are running WC Version: 3.9.0. However, it looks like you still need to run the database updates – WC Database Version: 3.8.1.

This is a great place to start troubleshooting. You can manually run the updates in WooCommerce>Status>Tools tab. Click on the option to “Update database”

Note: This tool will update your WooCommerce database to the latest version. Please ensure you make sufficient backups before proceeding.

I can see the inactive plugin “ATUM Inventory Management for WooCommerce: by Stock Management Labs? – 1.6.6” Was this recently deactivated? Were you using it at some point and inventory was working correctly? Have you cleared your site cache since it was disabled?

Please let us know if you have any questions!

resolved

Hi there,

Thanks for reporting your problem and the followup solution!

I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Hi there,

I’m a little unclear on what is happening when you say “Logout all the time”. Can you let us know what is happening in a little more detail?

Thanks!

Hi there,

I am curious if there are any fatal errors in the logs when this happens. You can check in WooCommerce>Status>Logs tab. Look in the dropdown for recent fatal error logs.

I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox and Edge.

Super! If you have any further questions, you can start a new thread.

Super! I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

• This reply was modified 4 years, 10 months ago by Zach H.
• This reply was modified 4 years, 10 months ago by Zach H.