Adam Zieliński

Thank you for the screenshot! This may be a plugin problem. Please attempt to disable all plugins related to media files. If the problem goes away, enable them one by one to identify the source of your troubles. Once you find it, you could contact the developer for further support – that plugin may not yet be compatible with WordPress 5.8.

• This reply was modified 3 years, 7 months ago by Adam Zieliński.
• This reply was modified 3 years, 7 months ago by Adam Zieliński.

Oh I think my answer was confusing @habicha18. I meant to say you could try posting your question there as you are more likely to get better answers faster on that forum. This forum here is a general “Fixing WordPress” forum and I think we have much less WooCommerce experts here than on the WooCommerce support forums.

• This reply was modified 3 years, 7 months ago by Adam Zieliński.
• This reply was modified 3 years, 7 months ago by Adam Zieliński.
• This reply was modified 3 years, 7 months ago by Adam Zieliński.

Hey @tomlane041098

One thing you could try is disabling all the plugins you have and then try again. If it works, you know the problem is with one of the plugins. If it doesn’t help, things get a bit more complicated.

There may be many different causes of the blank page. The only way to know for sure is checking the server error log. If you could post it here, it will give us more information and help narrow down the problem.

You can ask your hosting provider where to find the error log.
If you have a hosting panel like CPanel you can try to search for the error log in there.
If neither of the steps above are successful, you will have to ssh into your website and check your Apache settings.
Please see this article on how to find location of the server log on your server.
If you’ve found the error log and you don’t see anything in there, try to add “LogLevel debug” directive (without quotes) to your Apache configuration file and restart the web server.
Another useful link that may help: https://www.ads-software.com/support/article/debugging-in-wordpress/

• This reply was modified 3 years, 7 months ago by Adam Zieliński.

Hey @soez. Do you see any kind of error in there? Or do the upload works fine but you can’t see the images once they’re uploaded? If there is an error, what does it say? Are you using WordPress version 5.8?

Hey @huppbrian, this seems like a legitimate Gutenberg bug that only manifests in firefox. I filed a new issue here https://github.com/WordPress/gutenberg/issues/33648 – it may take a while to get it fixed and shipped. For now your best chance for a bug-free experience may be using a different browser for that.

• This reply was modified 3 years, 7 months ago by Adam Zieliński.
• This reply was modified 3 years, 7 months ago by Adam Zieliński.

Hey @mitratanikita, it looks like the site you are trying to import from has a plugin (or theme?) installed that is not present on your new site. I am not sure which plugin it is, but Wpil_Model_Link is not part of WordPress core. If you compare the list of plugins on both sites, you will likely see some mismatched positions. Either disabling the plugin on the “old” site or installing it in the “new” site could potentially help you. If it does not, feel free to follow up here!

Hey @mylu, I don’t speak French but I used google translate to understand:

Hello,
On my site
[redundant link removed], since update 5.8 I cannot use dynamic media library buttons when I want to add media. They appear under the present media. I think this is a bug, so what should I do?
Thank you for your help.
Luc MARET

I need a few extra bits of information to be able to help. Do you mean the upload button is now gone? Do you see an error when you try to upload? Would you work me step by step through your experience?

You may want to check out WooCommerce support forums for this question @habicha18:
https://www.ads-software.com/support/plugin/woocommerce/

It seems like the update to 5.8 is incomplete and not all the files were correctly saved. The function _excerpt_render_inner_columns_blocks was in the file wp-includes/blocks.php in WordPress 5.7, and it was moved to wp-includes/deprecated.php in WordPress 5.8. In your installation it is in both of these. I suggest you run the update process again, and perhaps the manual update would be the most appropriate here.

• This reply was modified 3 years, 7 months ago by Adam Zieliński.
• This reply was modified 3 years, 7 months ago by Adam Zieliński.

I am sorry to hear that @drachsi! I understand the big picture but I don’t quite get the details. Would you mind sharing a screenshot of what you’re seeing? That would help me track down the problem.

@cactusflowertracey thank you for all the details! If you disabled all the plugins and the problem persisted (as indicated in your initial posts), it leads me to believe that it could be a compatibility issue between the Humani theme and WordPress 5.8 (especially if downgrading to WP 5.7 solved it). Unfortunately the support for third party themes is not provided on these forums, but you may be able to get support from the theme’s author.

• This reply was modified 3 years, 7 months ago by Adam Zieliński.

@dla23 I don’t think it is possible to customize the color of that caption in Gutenberg. I think the theme provides the default color, but I understand there is no option you could change. Are you familiar with CSS? If so, you could probably target that caption with a rule like .wp-block-image figcaption { color: #000; }

• This reply was modified 3 years, 7 months ago by Adam Zieliński.

@jdog131 Are there any errors if you open the browser developer tools and look in the console tab while on the customize page? Errors should appear in red text.

This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

@adriantaites87 correct me if I’m wrong, but these steps may be effectively the same as installing the Classic widgets plugin? https://www.ads-software.com/plugins/classic-widgets/

@cactusflowertracey I am not sure if this is a theme problem or a WordPress problem so I have a few questions to help narrow it down: What plugins do you have installed? Do you use the Gutenberg plugin https://www.ads-software.com/plugins/gutenberg/? (not to be confused with the Gutenberg shipped directly with WordPress)

• This reply was modified 3 years, 7 months ago by Adam Zieliński.