Zoho Mail

Hi Weldonlh,

Sorry that you had faced this and thanks for reporting!

Our backend team had identified the root cause of the issue and fixed the same. Kindly upgrade to v3.2.1 version of Plugin and retry the failed logs.

Check and reach us at support [at] zeptomail [dot] com if you need any further assistance.

Regards,
Zoho ZeptoMail team

Hello there,

We are sorry to hear that you are facing this issue.

Appreciated, if you could once try to de-active and active the plugin and try configuring the plugin again by generating the Client ID and Client Secret and check if that helps. If the problem persists then write to us at?support [at] zohomail [dot] com?with the screenshots of the error and your account details. We will be happy to assist further.

Regards,
ZohoMail Team

Hello there,

We are sorry to hear that you are facing this issue.

In order to analyse and check this issue further, we request you to drop an email to support(at)zohomail(dot)com with your Zoho registered email account details using which you have configured the Zoho Mail WordPress Plugin.

Regards,

Zoho Mail Team

Hello there,

We are sorry to hear that you are facing this issue.

We would like to inform you that our team is working to fix the reported issue in our coming updates or so.

Drop an email to support(at)zohomail(dot)com for further assistance.

Regards,
ZohoMail Team

Hello there,

We are sorry to hear that you are facing this issue.

Appreciated, if you could try to De-Activate and Activate the plugin once and try re-configuring the plugin, also check if you have correctly entered the Client ID and Secret from the API console. If the problem persists then write to us at?support [at] zohomail [dot] com?with the screenshots of the error and your account details. We will be happy to assist further.

Regards,
ZohoMail Team

Hello there,

We are sorry to hear that you are facing this issue.

Appreciated, if you could ensure that the From Address entered in the plugin configuration page is the same as the address for which the Client ID and secret were generated. If the problem persists then write to us at?support [at] zohomail [dot] com?with the screenshots of the error and your account details. We will be happy to assist further.

Regards,
ZohoMail Team

Hi Philbee,

Sorry that you had faced this and thanks for reporting!

We will look into the issue and ensure to fix it in our upcoming update. Kindly bear with us till then.

Regards,
Zoho ZeptoMail team

Hello there,

We are sorry to hear that you are facing this issue. We would like to check if you had a chance to update the Plugin to the latest version 1.5.7 and see if it works fine.

Kindly monitor the status with the latest version and write to us at?support [at] zohomail [dot] com?with your account details if you are still facing any issues. We will be happy to assist further.

Regards,
Zoho Mail Team.

Hello there,

Sorry to hear that. Our backend team is working on the issue and the same will be fixed in our upcoming update. Kindly bear with us till then.

Regards,
ZeptoMail team

Hello there,

The reported issue is fixed and we hope everything is fine now. If you are still facing any issue, please drop an email to support [at] zeptomail [dot] com.

Regards,
ZeptoMail team

Hello there,

The reported issue is fixed and we hope everything is fine now. If you are still facing any issue, please drop an email to support [at] zeptomail [dot] com.

Regards,
ZeptoMail team

• This reply was modified 9 months, 2 weeks ago by Zoho Mail.

Hello there,

Have you had a chance to update the Plugin to the latest version and see if it works fine?

Kindly update, monitor the status with the latest version and write to us at support [at] zeptomail [dot] com with the screenshots of the error and your account details if you are still facing any issue. We will be happy to assist further.

Regards,
ZeptoMail team

Hello Nabin,

We sincerely apologize for the delayed response.

Are you still facing the reported issue? Kindly update the plugin to the latest version available and see if everything works fine.

If you are still in need of any assistance, drop an email to support [at] zeptomail [dot] com and we will assist you further.

Regards,
ZeptoMail team

Hello there,

We are sorry to hear that you are facing the issue intermittently. We would like to check if you had a chance to update the Plugin to the latest version and see if it works fine.

Kindly monitor the status with the latest version and write to us at support [at] zeptomail [dot] com with the screenshots of the error and your account details if you are still facing any issue. We will be happy to assist further.

Regards,
ZeptoMail team

Greetings from Zoho Mail Team!

Appreciated, if you could check whether any other plugins which are present in WordPress are overwriting the ‘wp_mail’ functionality by disabling them all and only using the Zoho Mail WordPress plugin.`

If the issue persists, drop an email to support(AT)zohomail(DOT)com for further analysis & assistance.

Regards,
Gopinath.D