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Hi @carloscarela,

How do you add tracking information to orders?

Thanks

Hi @cynthiafox,

Do you use any email customizer plugin?

Yes because of the wrong tracking code TrackShip returns the “unknown”.

Thanks

Xpressbees does not add the tracking information to the AST shipment tracking meta.

You can request the integration with?Xpressbees integration on?AST’s?features board, when you post your request, please provide as much details as you can about the nature of the integration and how Xpressbees integrates with WooCommerce.

Please synch the shipping providers list to get

Please sync the shipping providers list to update the information on your store.

To sync the providers list, navigate to WooCommerce > Shipment Tracking > Shipping Providers and from the top-right, click on Sync Providers icon. 

You can read more about Sync providers on our?documentation

Hi @abhiverma,

I don’t see the tracking information in the order notes.

Thanks

No, we have 500+ predefined shipping provider.

Navigate to WooCommerce > Shipment Tracking > Shipping Providers and you can find all the shipping providers here.

Hi @abhiverma,

We don’t have an integration with Xpressbees.

Maybe Xpressbees first change the order status to Shipped(Completed) and than add tracking information to orders so the tracking info does not go with the email.

Can you please share the order details page screenshot with order notes so I can check it?

Thanks,

You can not add custom shipping provider using the AST Free. You will need to upgrade to AST PRO to add custom shipping provider.

Maybe you have conflict with another plugins. Try to deactivate all other plugins except the AST and WooCommerce and check again.

Hi @sebastiaanvaz,

You can set the Delivered order status color from the TrackShip settings as well.

Thanks

Hi @sebastiaanvaz,

Do you use any other order status manager plugin?

Thanks

Hi @callmeritesh,

We updated the tracking URL of DTDC to AST’s shipping providers list, please sync the shipping providers list to update the information on your store.

To sync the provider’s list, navigate to WooCommerce > Shipment Tracking > Shipping Providers, and from the top-right drop-down menu, click on Sync Providers.

You can read more about Sync providers on our documentation

Thanks,

Hi @chadwickhugh,

You can request the integration with?EasyShip integration on?AST’s?features board, when you post your request, please provide as much details as you can about the nature of the integration and how EasyShip integrates with WooCommerce.

Thanks

Hi @minemate,

No, there is not a way to resend the the completed order status email.

You can change the order status to processing and after that change to completed to completed order status email will trigger again.

Thanks

Hi @diodia,

We are not sending the email, email is sending by the WooCommerce. We just added the tracking information to the order status emails.

Thanks