zsun7

Is this still a problem? could you provide more details?

Are you using API to reply messages? My suggestion is to setup a better automated response to prompt the guest user to either upgrade to a logged in user or leave email for future followup.

Did you whitelist the domain in page settings? Does the page has any geo/age constraints?

Well, you can create a button or link on your webpage – when clicked, trigger the customer chat SDK open dialog, more details here https://developers.facebook.com/docs/messenger-platform/discovery/customer-chat-plugin/sdk#show_dialog

could you attach a few screenshots? Thanks

Agreed. Mainly because there is a big privacy text Facebook needs to display. The team is addressing this.

Seems to be a bug. You can specify logged_out_greeting in your setup code div. It will take higher priority than settings

<div class="fb-customerchat"
 page_id="<PAGE_ID>" logged_out_greeting="whatever language you like">
</div>

https://developers.facebook.com/docs/messenger-platform/discovery/facebook-chat-plugin/

“logged_out_greeting – Optional. The greeting text that will be displayed if the user is currently not logged in to Facebook. Maximum 80 characters.”