Custom Payment Gateway not triggering New Order Notifcation

  • Resolved Thomas

    (@goldenshawarma)


    3 years, 4 months ago

    Hi Team,

    Great work on the plugin.

    I was checking a scenario today and I just found out that after selecting the custom gateway payment option that I have created, no new order email is triggered.

    How can I enable email notification using the payment gateway method I had created?

    Thank you for your assistance on this matter.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Richard Muvirimi

    (@tygalive)

    Thank you for the feedback. Let me confirm and get back to you

    Thread Starter Thomas

    (@goldenshawarma)

    Hi @tygalive

    Thank you as well for the update. I had actually confirmed when I deactivated my other WooCommerce related-plugins. My email notifications are working of course if I use the standard payment method of WooCommerce, but when I use the custom gateway I had created via the plugin, the email notifications are not triggering.

    Do I need to set this up specifically for the plugin because I haven’t noticed any setting for email notifications? Or did I miss some steps?

    Cheers and have a great weekend!

    Plugin Author Richard Muvirimi

    (@tygalive)

    Sorry for the delayed response. Had to research on this extensively. Payment gateways do not handle emails at least directly, you can refer to the documentation:

    https://docs.woocommerce.com/document/payment-gateway-api/

    or on your site

    https://{your-site}/wp-admin/admin.php?page=wc-settings&tab=email

    where on the later you can setup email recipients for order events and the custom messages. Having this plugin send emails will have woocommerce sending a duplicate email as wooocommerce already handles this.

    If you feel I have not answered your raised support issue, please respond to this or open another one and will gladly assist.

    Thank you for using my plugin.

    Hi there. No, no new order email is triggered using custom gateway. I don′t find a way to solve it on wcommerce setting email tab. Any help please.

    • This reply was modified 3 years, 3 months ago by Osmel.
    Plugin Author Richard Muvirimi

    (@tygalive)

    Do other payment gateways on your setup also send emails. i have tested this on my setup and get an email sent for new orders as well as order status changes. i suggest you look into your server more carefully

    Thread Starter Thomas

    (@goldenshawarma)

    Hi @tygalive

    I mean, the standards payment gateways from Woo (COD, Bank Transfer) are working as expected but when I use a custom gateway I created from the plugin, I was not receiving any new order notification. I even installed a plugin WP Mail Logging just to check if the emails are pushing through. I found out the custom gateway (at least on my end) are not triggering email notifications (if I’m making sense). Server-wise, I don’t think there is any issue since I am receiving emails if I used the standard Woo payment gateways.

    Is there an extra step to configure the email using this plugin?

    I am using Astra Theme.

Viewing 6 replies - 1 through 6 (of 6 total)
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