Description window is empty

Hi,

Most likely, there is a PHP error in the plugin (or the website), that’s causing this issue. Please check that by enabling WordPress Debug mode, then copy the errors under this thread.

It might not necessarily be an error, but a warning or notice as well. They will help us identify the problem.

You can enable the Debug mode the following way.

1. Access your website files using FTP connection and open wp-config.php file.

2. Look for the following line:
define( 'WP_DEBUG', false );

3. Change false into true, so the line looks like this:
define( 'WP_DEBUG', true );

If the line is not present in the file, simply add it to the bottom of wp-config.php and save it.

Commonly, the error is visible in the calendar popup box. However, please make sure to check the website front and WordPress admin dashboard.

Thanks in advance!

If I turn on debug, I see no errors or warnings anywhere.

Except for something that I don’t think could have anything to do with the problem, nut I don’t know:

We recently installed SSL, so our site is now https://rather than https://. With debug OFF, I can go to https://www.santacruzcountycert.org. But with debug ON, I have to omit the “www.” in the URL. If I have the “www.” in the URL, I get the following error messages (and can’t get to the site at all):

——————————————

Notice: The called constructor method for WP_Widget in search_FAQ_Widget is deprecated since version 4.3.0! Use

__construct()

instead. in /home/content/a2pnexwpnas01_data03/16/3458116/html/wp-includes/functions.php on line 3902

Notice: The called constructor method for WP_Widget in random_FAQ_Widget is deprecated since version 4.3.0! Use

__construct()

instead. in /home/content/a2pnexwpnas01_data03/16/3458116/html/wp-includes/functions.php on line 3902

Notice: The called constructor method for WP_Widget in recent_FAQ_Widget is deprecated since version 4.3.0! Use

__construct()

instead. in /home/content/a2pnexwpnas01_data03/16/3458116/html/wp-includes/functions.php on line 3902

Notice: The called constructor method for WP_Widget in topics_FAQ_Widget is deprecated since version 4.3.0! Use

__construct()

instead. in /home/content/a2pnexwpnas01_data03/16/3458116/html/wp-includes/functions.php on line 3902

Notice: The called constructor method for WP_Widget in cloud_FAQ_Widget is deprecated since version 4.3.0! Use

__construct()

instead. in /home/content/a2pnexwpnas01_data03/16/3458116/html/wp-includes/functions.php on line 3902

Warning: Cannot modify header information – headers already sent by (output started at /home/content/a2pnexwpnas01_data03/16/3458116/html/wp-includes/functions.php:3902) in /home/content/a2pnexwpnas01_data03/16/3458116/html/wp-includes/pluggable.php on line 1216
——————————-

As I say, I don’t see how that could cause the calendar window problem. I don’t know if the calendar window problem began at the same time we installed SSL; but they don’t seem related to me.

Thank you for any insights you may have.

-Ken

Hi,

Thank you for debugging and sending us the results. Our development team has checked, and figured there is a CSS conflict on your site.

The text inside the popup appears with 0 opacity. Please have a look at this video shot.

To resolve this issue, please add the following code to /spider-event-calendar/functions_for_xml_and_ajax.php file, inside the <style> tag.

#dayevent {
    opacity: 1 !important;
}

Please have a look at this screenshot. Make sure to clear the cache of your web browser, then check the changes.

Let me know in case you have questions.
Cheers!