EAN not showing on XML file

Hello @noumanharman

Thanks for reaching us.

It’s not an issue if you are not using the custom field by CTX. You can use any third-party plugin to create and populate a custom field. But, if you are not getting the right value, then it must be the wrong custom field meta you selected while configuring the feed. Our plugin doesn’t manipulate a field’s data unless you use any customization.

So, my suggestion would be to edit the feed configuration and look for any other custom field meta that could be the correct field meta or try any that you find relevant and regenerate the feed. Please, follow this screenshot.

NB: Make sure no caching plugin is caching the feed. So, use a private window whenever you are opening a regenerated feed.

Best regards,

Hi Badal,

Thanks for your response, the issue was on caching, I cleared cache and it worked. But then the feed processing got stuck at 10%, I changed batch process limit to 100 and then tried generating feed and the process got stuck at 13%. Then to increase php time limit, i only increased the max_execution_time to 300 in php and still it is being stuck at 13%, but then while trying again, white creating feed for Google Shopping ads, for GTIN in the value I used to select the attribute value under “custom fields and meta”. But I am not able to see the list of that “custom fields and meta” itself in the feed value option, and I see every other option as usual while selecting the value from the dropdown. Can you please tell me where I can find “custom fields and meta”

Screenshot: https://ibb.co/PT6PwF0

And should i change any other setting in php to increase PHP time limit?

The screenshot link was broken in the previous reply, here’s another link: https://postimg.cc/qzBS5SkD

Hi,

Tried with increased 300 PHP time limit and decrease batch from 200 to 100 and to even at 50. Still feed progress gets stuck at 10%, after decreasing batch limit to 100 or 50, progress gets stuck at 13%. I have put ##### in place of company name for security reasons. I can send you the complete CTX feed status copy to your email if you can provide. Please see the Status copy from CTX feed plugin and tell me how I can make the feed generation complete.

WooCommerce Version: 6.5.1 – You are not using the latest version of WooCommerce. Update WooCommerce plugin to its latest version: 6.9.4

Product Types: ? Simple Product [simple]

? Grouped Product [grouped]

? External/Affiliate Product [external]

? Variable Product [variable]

Total Products: WP Query: 911
WC Product Query: 911
Both Query: 911

Product Total by Types.

? Simple Product: 191

? Variable Product: 720

? Product Variations: 1662

Product Per Batch: 200

Product Query Type: WC_Product_Query

Default Customer Location: Default Customer Location
Shop Base Address

Store Address
Jabel Ali Free Zone
Dubai
AE
17397

Multi Language Site: No

Multi Currency Site: No

WP DEBUG Status: WP_DEBUG is false. If you having any issue with the plugin then set WP_DEBUG to true so that you can find the issue from logs. You can learn more about debugging in WordPress from here.

WP CRON: Ok

Upload Directory: Ok – Writable.

Cache Plugin Installed: No.

WordPress Multi Site: No

Home Url: https://#####.com

Site Url: https://#####.com

Version: 6.5.1

Log Directory: /home/#####/public_html/wp-content/uploads/wc-logs/

Log Directory Writable: Yes

WP Version: 5.7.7

WP Multisite: No

WP Memory Limit: 256 MB

WP Debug Mode: No

WP Cron: Yes

Language: en_US

Server Info: Apache

Php Version: 7.3.33

Php Post Max Size: 8 MB

Php Max Execution Time: 300

Php Max Input Vars: 1000 B

Curl Version: 7.85.0, OpenSSL/1.1.1q

Suhosin Installed: No

Max Upload Size: 2 MB

Mysql Version: 5.7.39

Mysql Version String: 5.7.39

Default Timezone: UTC

Fsockopen Or Curl Enabled: Yes

Soapclient Enabled: No

Domdocument Enabled: Yes

Gzip Enabled: Yes

Mbstring Enabled: Yes

Remote Post Successful: Yes

Remote Post Response: 200

Remote Get Successful: Yes

Remote Get Response: 200

Electro Child: 2.5.7 (Latest:0)

Template Library and Redux Framework (Extendify): 4.3.15 (Latest:4.3.19)

Akismet Anti-Spam (Automattic): 4.2.4 (Latest:5.0.1)

Advanced Shipment Tracking Pro (zorem): 2.1

Classic Editor (WordPress Contributors): 1.6.2

Click to Chat (HoliThemes): 3.9.6 (Latest:3.12.2)

Conditional Shipping for WooCommerce (Lauri Karisola / WP Trio): 2.3.0 (Latest:2.3.1)

CSS JS Manager, Async JavaScript, Defer Render Blocking CSS (Pi Websolution): 2.4.40 (Latest:2.4.46)

Custom Currency Symbol for WooCommerce (Bill Robbins): 1.0.0

GTM4WP (Thomas Geiger): 1.15.2 (Latest:1.16.1)

Electro Extensions (MadrasThemes): 3.2.5

Envato Market (Envato): 2.0.7

Facebook for WooCommerce (Facebook): 2.6.21 (Latest:2.6.25)

Font Awesome (Font Awesome): 4.2.0 (Latest:4.3.1)

GA Google Analytics (Jeff Starr): 20220517 (Latest:20221002)

Insert Headers and Footers (WPBeginner): 1.6.2 (Latest:2.0.2)

WPBakery Page Builder (Michael M – WPBakery.com): 6.3.0 (Latest:6.9.0)

One Click Demo Import (OCDI): 3.1.1 (Latest:3.1.2)

Order Export & Order Import for WooCommerce (WebToffee): 2.2.4 (Latest:2.2.7)

Payfort (FORT) (Payfort): 1.2.1

Product GTIN (EAN, UPC, ISBN) for WooCommerce (Emanuela Castorina): 1.1.1

Redirection (John Godley): 5.2.3 (Latest:5.3.4)

Regenerate Thumbnails (Alex Mills (Viper007Bond)): 3.1.5

Sold Out Badge for WooCommerce (Charlie Etienne): 4.3.5

Tabby Checkout (Tabby): 2.3.11

Category Order and Taxonomy Terms Order (Nsp-Code): 1.6.1 (Latest:1.7.1)

TrustPulse API (): 1.0.5 (Latest:1.0.6)

CTX Feed (WebAppick): 4.5.3

WPC Frequently Bought Together for WooCommerce (WPClever): 4.4.3 (Latest:4.4.4)

Cashew Payments (cashew): 1.0.6

Woo Discount Rules PRO 2.0 (Flycart): 2.4.3 (Latest:2.4.5)

Woo Discount Rules (Flycart): 2.4.5

Additional Variation Images Gallery for WooCommerce (Emran Ahmed): 1.3.5 (Latest:1.3.11)

Variation Swatches for WooCommerce – Pro (Emran Ahmed): 1.1.18

WooCommerce Conversion Tracking (weDevs): 2.0.10

Direct Checkout for WooCommerce (QuadLayers): 2.6.1 (Latest:2.7.0)

Pixel Manager for WooCommerce (SweetCode): 1.21.0 (Latest:1.24.0)

WooCommerce Shipping & Tax (WooCommerce): 1.26.0 (Latest:1.26.3)

WooCommerce (Automattic): 6.5.1

Yoast SEO (Team Yoast): 18.1

WP Video Lightbox (Tips and Tricks HQ, Ruhul Amin): 1.9.5 (Latest:1.9.6)

WPForms Lite (WPForms): 1.7.4.2 (Latest:1.7.7.1)

WPS Hide Login (WPServeur, NicolasKulka, wpformation): 1.9.6

YITH WooCommerce Compare (YITH): 2.14.0 (Latest:2.18.0)

YITH WooCommerce Wishlist (YITH): 3.9.0

Feed Files
Array

Fatal Errors
2022-10-07T03:25:10+00:00 CRITICAL Allowed memory size of 67108864 bytes exhausted (tried to allocate 12288 bytes) in /home/####/public_html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-order.php on line 595

`

Hi @noumanharman

Please, increases the PHP memory limit and remove shipping information from the feed if you have conditional shipping rules in WooCommerece and try regenerating the feed.

In case you have to remove the shipping attribute from the feed, you would need to add a shipping label to the feed to configure label-based shipping in GMC. To know how to configure label-based shipping, please, follow our documentation on How to Configure Google Merchant Shipping Attribute?

For the GTIN Issue, please, use a screencast video o explain the issue.

Thank you,

Hi Badal,

Thanks for your response, I have figured out the GTIN issue, we are using a plugin for GTIN field already and I was able to find and choose that attribute in CTX feed values dropdown options under custom fields and metas. So that’s sorted out for now. My current issue now is that I am not able to generate feed, I will go through your suggestions and see if it works and I will get back to you.

Hi @noumanharman

Have a managed to generate a feed? Please, make sure to update CTX feed to v4.5.4 and try generating a feed.

In case we don’t get any reply to this thread, we will consider and mark this issue as resolved.

Thank you,