Web site is not working

  • I attempted to change my url and now I cannot access my website. I cannot even log in to change it back. It states website not found. Do I need to start all over and purchase it again? (I even tried the password reset to verify the password, but nothing comes to my e mail address) We received the account from the University of Colorado Journalism school.

    Here is the error I receive:The requested URL /index.php was not found on this server.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

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  • Did you change the url in the General Settings? If so, here’s a similar thread that lead to this:

    https://codex.www.ads-software.com/Changing_The_Site_URL for info on editing the wp-config.php file.

    You shouldn’t lose any thing you purchased regarding themes or plugins. If you’re familiar with ftp also be sure to download what you can to your computer before doing anything, the wp-content folder will have all the theme files, plugins, uploads etc. If you have to do a re-install it can save you a lot of time to just upload that folder to replace the new one.

    Most hosting companies can provide tech support walking you through if you’re not real familiar, I used Godaddy, Blue Host and Hostgator for lots of clients and it’s 24/7 with real helpful folks.

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