evollo

Fixed with 2.0.16

If user profiles do not show up, it is most often a display issue. The profiles are still in the database. You should still be able to view user profiles in the WP Admin > Users > View/Edit Profile. Display issues could occur for many reasons, e.g., plugin conflicts, theme incompatibility, and, yes, bugs.

Your user data will migrate automatically from the UM1 DB to the UM2 DB, so there is no reason to export/import data. The challenge is that there is no way to migrate a deprecated user role or custom email settings, etc. into the new UM2 environment because they are handled differently in UM2. That you must do yourself after the update. Remember also, that you should disable UM extensions prior to the update, and remember to also update the extensions afterword.

Of course there were bugs with the new release, but some of the problems were not bugs at all. Most of my problems were merely surprises, because I was not aware I had to also make changes in settings after the update. When things did not work, I did not know I could fix them myself with simple changes in the settings.

There is no quick, automatic upgrade path from UM1 to UM2 because core functions and database of the UM program have changed. Assuming the UM2 update installs smoothly, you will still need to modify and reset user roles, set up email functions with custom content, and adjust your content restriction settings. If you have customizations, you may need re-create them. If you think of this as an installation of a new program, rather than an update of an old program, you’ll do fine. Allow some time.

We solved the mystery. On our site, calls to https:// were not properly directing to https://. Fixing that issue caused the Thumbnail Alert issue, because our WP site URL was still set to https:// (left over from our development site. We only recently launched the site.) Once we changed the WP site URL to https://, the FooGallery thumbnail generation issue resolved.

We discovered what was causing our issue. Earlier we discovered that calls to https:// weren’t properly directing to https://. When we fixed that issue, it caused Elementor issues because our WP site settings was still set to https://. Once we updated the site url to https://, full Elementor editing tools were again available.

We are also getting a “Thumbnail Generation Alert.” All the thumbnails are different sizes and ignore the gallery settings for image size.

We corrected the display by using the “Force Original Thumbs” setting. However, the underlying problem that prevents FooGallery from generating its own thumbnails remains.

Our host (SiteGround) informs us that the GD Image Library extension is installed and enabled by default.

Problem solved. The eBay category was changed. “Refresh Details” did the trick.

Thank you.

Check this out:
https://docs.ultimatemember.com/article/1335-email-templates

You will find the email template filenames in the folder “wp-content/plugins/ultimate-member/templates/email/”.

• This reply was modified 6 years, 10 months ago by evollo.

UM just released this doc on Email Templates:

https://docs.ultimatemember.com/article/1335-email-templates

Are you using a child theme?

The default UM email notification’s templates are in “.. plugins/ultimate-member/templates/email”. When you edit an email template (using the wp-admin screen) the files are stored to “../themes/[theme_name]/ultimate-member/email”. This is the new logic starting with the UM 2.0 release.

Therefore, in order not to lose your customized email templates, you need to use a child theme that will not be updated. Then your email templates will be safely stored in the child theme “../themes/[theme_name_child]/ultimate-member/email”. Do not store your modified email templates inside the UM plugin, because those files are overwritten by each update. This is native WP logic.

If you still have issues, you can submit a support request via the “pre-sales-question” message system on the UM website. UM Support has invited users of the free UM plugin to request support for update issues there. Then you’ll be assigned a support ticket and get prompt follow through. That’s what I did when I experienced this problem, and they were very helpful.

I hope this helps. Good luck.

Apparently this is a WordPress core issue. The WPautop strips out (“cleans”) html when switching from the Text editor to the Visual editor. There’s a number of forum posts and articles about this. There are also some plugins that attempt to deal with this one way or another, but none of the solutions are entirely satisfactory.

I’m marking this thread as “resolved” since it is not an issue with this Livemesh SiteOrigin widget plugin.

• This reply was modified 6 years, 10 months ago by evollo.

Do you think this issue may be related to a conflict with Site Origin Page Builder? The reason I ask, is that simultaneous with this problem we experienced some broken page layouts in WooCommerce. We remedied the WooCommerce issues by reverting to the standard WP editor.

We can achieve the desired result if we use the Text tab. However, if we even once click the Visual tab, the format is overwritten again in multiple accordion sections. Unfortunately, the people who maintain these retailer listings know nothing of html. They must use the Visual tab.

I am marking this thread “resolved.” The initial Directory issue may have been due to caching. I’m not sure. The other issues were by and large resolved by adjusting UM2 settings that had been handled differently in UM1. I had to meticulously go through every UM2 setting as if I were setting up the plugin from scratch.

The most persistent problem was dealing with custom email templates. The suggested work-around to prevent custom email templates from being overwritten during an update is cumbersome but works. The solution is described in the following post:
https://www.ads-software.com/support/topic/customizing-mail-templates-not-possible/

In retrospect, the UM1 to UM2 update might have been better handled as a step-by-step manual upgrade rather than one handled automatically by the www.ads-software.com registry.

• This reply was modified 6 years, 10 months ago by evollo.