support1

Hi @mygreenfootprint!

I can see where you’re coming from on that request. Currently, the use-case you’re describing is outside the functionality of the plugin, and it would be best suited for the product team at Mailchimp to review. It’s possible they could add support for that in a future release.

Here at the Woo plugin team, we don’t have visibility into what their product roadmap includes, but feel free to reach out to their excellent support team over at https://mailchimp.com/help/. You should be able to chat with them and take things from there.

Thanks again for reaching out, let us know if there’s anything else we can do.

Hi @cruiseback!

It sounds like the scenario you’re describing is outside the functionality of the plugin, and it would be best suited for the support team at Mailchimp to review.

They would be able to access your account and investigate further. You can reach out to their excellent customer service team over at https://mailchimp.com/help/. You should be able to chat with them and take things from there.

Hi @kipp_brady!

That’s an interesting use-case, and it sounds like you may need to engage a 3rd party developer to to look into this issue with your Woo store.

Here at the plugin team, we wouldn’t be the best resource to implement a resolution to the issue you’ve described.

If you’re interested, check out the Mailchimp Experts Directory for possible candidates to help you on your project: https://experts.mailchimp.com/

Hi @davidsidecar,

Troubleshooting something like this can be technical in nature and we suggest asking your host or a 3rd party developer for help if you’re not comfortable running the following commands:

First – we need to see if your server can communicate using CURL directly with the Mailchimp API using the command below:

curl -v -X GET https://{$DATA_CENTER}.api.mailchimp.com/3.0/ecommerce/stores?apikey={$API_KEY} Wrap

Please replace the $DATA_CENTER and the $API_KEY with your credentials. You can locate the $DATA_CENTER number in the URL, for example us19.

If you receive a valid response from the Mailchimp API, that helps us solve the first step of determining whether or not your server itself has been IP Blacklisted by the API gateway.

Once we’ve verified that you are able to make calls directly using CURL (not in PHP) – there might be an SSL handshake issue / OpenSSL / libCURL issue that might need to be addressed by your server admins . Judging by your error above, I have a feeling that this is what needs to be updated.

Please start by running that command – and report back. I look forward to hearing back from you.

Hello,

Sorry you are having trouble updating. If you still need help, and are unable to access the update from the plug-ins page. You could try disconnecting and reconnecting the plug-in. Once disconnected, it will auto update to the newest version for installation when you reconnect. Below is a link that has the steps you will need to perform the disconnect/reconnection.

https://mailchimp.com/help/connect-or-disconnect-mailchimp-for-woocommerce/

Let us know if you have additional questions.

Hi,

Sorry to hear you’re having issues with the plugin, we definitely want to try to help out. Just to get a handle on the situation you’re experiencing, could you provide a few more pieces of information to help us understand the issue?

What plugin version are you using?

Are you on a shared hosting plan?

If you’re using SiteGround, can you check to see if you’ve hit your daily CPU limit after initiating the sync?

What PHP version are you using and what is the memory limit is set to?

Is there any logging errors in the plugin’s logs tab (when it’s set to standard or debug)?

Do you have any caching plugins or services running?

Have you tried a fresh uninstall or reinstall?

Thanks in advance for these details. I’ll keep an eye out for your reply.

Hi

Sorry to hear you’re having issues with the plugin, we definitely want to try to help out.

What may be happening is that site options table might not be getting cleared correctly when you’ve tried to uninstall, and then reinstalled the plugin. This is an edge-case, but we’ve seen this happen before with various caching plugins that sometimes get in the way of the options table getting cleared.

Another potential issue since you have cleared the cache is if you deleted the plugin manually; the uninstaller would have never been able run and that could be why you’re seeing those errors.

To troubleshoot:

Uninstall the plugin through the WordPress admin area (if applicable).

After the uninstall completes, stay in the admin area and enter
https://yoursite.com/wp-admin/options.php. Here, it will display many options and the values about the site.

Do a quick search (Ctrl-F) for mailchimp-woocommerce-store_id . Confirm that this is either empty or not there at all.

After that’s confirmed, go to Mailchimp and confirm you do not have the website listed in the “Connected Sites” area of Mailchimp.

Re-install the plugin.

Give that a try and let us know if it solved the issue. I look forward to hearing back from you.

Hi @wp-balla,

You can check the settings to ensure those notifications are enabled using the link below and then test a signup on the form.

https://mailchimp.com/help/change-subscribe-and-unsubscribe-notifications/

If you do not receive the notification, troubleshooting delivery issues is outside the functionality of the plugin, and it would be best suited for the support team at Mailchimp to review.

They would be able to access your account and investigate further. You can reach out to their excellent customer service team over at https://mailchimp.com/help/.

You should be able to chat with them and take things from there.

Thanks again for reaching out, let us know if there’s anything else we can do.

Hi @rgenck,

Troubleshooting something like this can be technical in nature and we suggest asking your host or a 3rd party developer for help if you’re not comfortable running the following commands:

First – we need to see if your server can communicate using CURL directly with the Mailchimp API using the command below:

curl -v -X GET https://{$DATA_CENTER}.api.mailchimp.com/3.0/ecommerce/stores?apikey={$API_KEY} Wrap

Please replace the $DATA_CENTER and the $API_KEY with your credentials. You can locate the $DATA_CENTER number in the URL, for example us19.

If you receive a valid response from the Mailchimp API, that helps us solve the first step of determining whether or not your server itself has been IP Blacklisted by the API gateway.

Once we’ve verified that you are able to make calls directly using CURL (not in PHP) – there might be an SSL handshake issue / OpenSSL / libCURL issue that might need to be addressed by your server admins. Judging by your error above,
I have a feeling that this is what needs to be updated.

Please start by running that command – and report back. I look forward to hearing back from you.

Thank you for getting back in touch with that clarification. Regrettably, at this time, product categories are not supported as a core feature in MailChimp.

It’s an excellent idea, and I’ll be happy to pass this along to the product team for consideration. I can’t be sure if or when it’ll be implemented, but we’ll be glad to keep you posted on any new developments.

Thank you for this feedback and the opportunity to implement a positive change in our application.

Hi @paolo8913,

Sorry to hear you’re having issues with the plugin, we definitely want to try to help out. Just to get a handle on the situation you’re experiencing, could you provide a few more pieces of information to help us understand the issue?

What plugin version are you using?

Who is your hosting provider and can you check to see if they block access to the admin-ajax.php file for any reason?

Are you on a shared hosting plan?

If you’re using SiteGround, can you check to see if you’ve hit your daily CPU limit after initiating the sync?

What PHP version are you using and what is the memory limit is set to?

Is there any logging errors in the plugin’s logs tab (when it’s set to standard or debug)?

Do you have any caching plugins or services running?

Have you tried a fresh uninstall or reinstall?

Thanks in advance for these details. I’ll keep an eye out for your reply.

Hi @pictibe,

Thanks for reaching out. Could you provide more details on the issue(s) you have had with automated emails for ecommerce?

If you could provide as many details as possible and any screenshots of error messages you received, that would be a tremendous help in locating and assisting to resolve the issue.

Thanks. I will be on the lookout for your reply.

Hi @abdul-samad-k-t,

Sorry to hear you’re having issues with the plugin, we definitely want to try to help out. Just to get a handle on the situation you’re experiencing, could you provide a few more pieces of information to help us understand the issue?

What plugin version are you using?

Who is your hosting provider and can you check to see if they block access to the admin-ajax.php file for any reason?

Are you on a shared hosting plan?

If you’re using SiteGround, can you check to see if you’ve hit your daily CPU limit after initiating the sync?

What PHP version are you using and what is the memory limit is set to?

Is there any logging errors in the plugin’s logs tab (when it’s set to standard or debug)?

Do you have any caching plugins or services running?

Have you tried a fresh uninstall or reinstall?

Thanks in advance for these details. I’ll keep an eye out for your reply.

Hello @tom2708

Thanks for the screenshot. It looks like the default language may need to be changed or you can try manually translating that text using this Guide from MailChimp knowledge base. Click HERE to view it.

Hi @osherezra3363,

Troubleshooting something like this can be technical in nature and we suggest asking your host or a 3rd party developer for help if you’re not comfortable running the following commands:

First – we need to see if your server can communicate using CURL directly with the Mailchimp API using the command below:

curl -v -X GET https://{$DATA_CENTER}.api.mailchimp.com/3.0/ecommerce/stores?apikey={$API_KEY} Wrap

Please replace the $DATA_CENTER and the $API_KEY with your credentials. You can locate the $DATA_CENTER number in the URL, for example us19.

If you receive a valid response from the Mailchimp API, that helps us solve the first step of determining whether or not your server itself has been IP Blacklisted by the API gateway.

Once we’ve verified that you are able to make calls directly using CURL (not in PHP) – there might be an SSL handshake issue / OpenSSL / libCURL issue that might need to be addressed by your server admins . Judging by your error above, I have a feeling that this is what needs to be updated.

Please start by running that command – and report back. I look forward to hearing back from you.