Sarah Berg

Thanks. I tried the plugin you suggested, but it is to stop WordPress adding extra markup. It doesn’t really help the problem I am having. For now I guess I’ll just have to live with it, but if anyone has any suggestions for a plugin or something that would help this, I would love to hear it.

Thank you. I think that for right now I will just keep that option disabled. If the problem persists I will know that it was something else causing it.

We never found out exactly what was going wrong with PayPal, but we eventually decided to go with another payment gateway called Stripe. This has been up for several days and seems to be running well.

Yes it has been resolved, a friend was able to fix the problem, but I am not sure exactly how he did so. Thank you for your help

Ok, that makes sense, and it’s kind of what I was thinking. The problem is that I’m running out of options. I’m at the point where I’ve tried everything that does make sense, so I’m trying the things which aren’t logical. The problem is that logically it cannot be PayPal’s fault because some of the payments are going through (I talked with them on the phone for over an hour yesterday, and this was the only conclusion they came to). But it also does not make logical sense to me that the problem is with the website because the customers are having no problem proceeding to PayPal, and their payments are being rejected on the PayPal site; nor can it be a problem with the credit cards because we have had a lot of people try it using all different kinds of cards.
I really have no idea what my next step should be.

Thank you. I did this and it seemed to help, but when I look at the console, I still see the following message: “Mixed Content: The page at ‘https://victorybaptistpress.com/cart/’ was loaded over HTTPS, but requested an insecure image ‘https://victorybaptistpress.com/v2/wp-content/uploads/…’ This content should also be served over HTTPS.”
When I look at these images in my media library, it gives the URL as https://, but obviously it is not being sent to the web page that way. I’m not sure how to change this.

We finally got hold of our hosting provider, and the man who looked at our site said he saw no problems, but it might be helpful if https was forced on the entire site, not just the checkout. I did this by changing http to https in the general settings, and that changed it, but there is still an exclamation point saying “this website does not supply identity information.” But we just added a new SSL certificate to our site; shouldn’t that take care of this warning? Thanks for any help, I’m very new to all this.

We were able to contact our hosting service, and they fixed the problem for us.

Here are some screenshots of my PayPal settings and the checkout options

It is PayPal Standard

Thank you for the advice. I still don’t know exactly what caused the issue, but I was able to restore the website to the previous day, and now everything runs as it should.

Thank you for the reply. Unfortunately this leaves me with no idea what to do next. If the problem was only with the .htaccess, I don’t understand why it wasn’t fixed when I changed the file back. Any ideas would be appreciated.